Network Operation Services
Network Operation Services
- 24X7 Response Center for VSAT Networks
- Telephonic and Remote Technical Support across the Globe
- Progressive Levels of Engineering Support
- Remote Network Management
- Service Ticket Management System
- Fixed and Custom Service Plans
Telephonic Technical Support
- Network problem diagnosis, recommendations and resolution
- Relocating the network to a new satellite or transponder
- Network and Bandwidth Optimization
- Diagnosing and restoration of Hardware or Software related issues
- Telephonic Support for Replacement of failed hardware with on-site customer's engineer and customer furnished spares
Software Support
- Providing support for software and database related issues like S/W corruption, configuration, Restoration etc
- Software Upgrades of Hub and Remote Site thru on-line or on-site support based on arrangement / requirement
- Analyzing customer network requirement for future upgrades and software development
- Implementation of new software features in network
On-Site Support Services
- On-site Remedial Maintenance
- On-site, technical evaluation of non operational equipment
- All component, assembly or system trouble shooting activities and escalation of problems
- Replacement of faulty equipment
- On-Site Preventive Maintenance
Professional Services
- Additional professional services as per customer requirement
- Consultation services
- Calibration services
- Network monitoring and System administration assistance
- Disaster recovery planning & related services
